Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. This is very uncharacteristic of our connection, it is consistently above the advertised 100Mbps speeds at any time of the day. The. £9. co. 168. Mobile customers can also use the app to keep on. 2/2. If I'm simply downloading or speed testing whilst on OpenVPN I can get ~360Mbps. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. In Ofcom’s league table of broadband complaints, you’ll find Virgin Media in the relegation zone, with 18 complaints per 100,000 customers making it the joint second worst, alongside TalkTalk. I have a 200Mbps contract, currently my speed both upload and download is under 10. Missed appointments. The last few weeks, I have been encountering slow upload speeds at various times of the day, particularly from afternoon to the early hours. We advise using their services securely and reviewing complaints beforehand. Stress your connection and have a look on the Asus page and check what your CPU and RAM are doing, there's a status tab on the router home screen. After testing at various times of the day I’m getting about 500 to 600 MB speed. The problems appear to. WIFI Pods - slow speed. UK PS4 player here. 032%. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings. If you have a complaint, please get in touch via the form alongside 2. 4 QAM256 1 2 147000000 7. BT’s complaints were mainly driven by customers’ experience with faults, service and provisioning while Virgin’s complaints were driven mainly by how customers’. My Virgin Media. I recently had an engineer out as we have recently moved house and our gigabit connection was producing below 500mbps. 1. . on 100mbps package. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. Virgin Media ranks 43rd among Cable Television sites. Winner: Virgin Media offer the fastest widely available download speed of 1. co. You can use the Connect. 4 hours placed in modern mode and an Asus RTAX86u router. i have now lefted virgin media and im only saying this once to virgin media i dont have your tv boxs and internet box some bloke from virgin. Nothing has made a difference. The packet loss is potentially due to increased load alongside noise. The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. Joining in. A speed test of my connection is 200Mbps download 20Mbps upload. you could ca. Wed 23 Aug 2023 19. How to cancel your Virgin Media contract. Many of us in. Virgin customers' top complaint was price increases (38 per cent), while 33 per cent of Talk Talk customers and 22 per cent of BT customers suffered "very slow" broadband speeds. Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. Thu Aug 12 08:13:39 2021: 6:To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. Turn the hub. PlayStation 5 Low Download and Upload Speed. To get that with its guaranteed fix times you need to be on a Business - 5185177Hi, I’m getting no where with customer services via a lot of phones, factory resetting the route, and even after an engineers visit I’m still experiencing problems with my upload speeds being under 1mbps, As someone who works from home it’s starting to get very frustrating and highly annoying, espe. Please help me with this problem. 0 Mbps upstairs. Options. Reviewers complaining about Virgin Media most frequently mention customer service problems. 4 QAM256 3 4 16300. Leave it off for about 10 seconds. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). You only need to go into modem mode for a few minutes while you run the tests. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. Virgin Media Issues Reports Latest outage, problems and issue reports in social media:Your Mobile Account. With my phone standing next to the hub I'm getting 900mbps on wifi. to do so, you need to have made a formal complaint to VM first of all. Once the test begins click on: Run full test to see all the stats. If you want to run the most accurate possible speed test, use a computer or tablet that can be connected to your router with an ‘ethernet’ cable, as wifi can slow down the signal. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Having - 5262389. Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under. . . If you need to contact Virgin Media customer service, the number is 0345 454 1111. 02. 5 to 5Mbps -- but has. Ombudsman Services. on 16-05-2022 12:30. My download speed is always around 250mbps which is perfect, but my upload speed, which is supposedly meant to run at an average of 25mbps drops to 2mbps or there abouts. Hi, This morning my broadband seems to have really slow upload speed, download seems normal. This Code lets you know how to go about making a complaint and how to take it further if you need to. Get broadband for £15 £30 £15 View DealHere’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Use the test below to see if the issue is at the Hub or device. Simply test your broadband service, and if we find an issue we can help with a fix online. You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111* from any. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Solution. 8 comments. It's now actually so slow most speed tests time out before giving me results. WiFi speed tests can be somewhat hit and miss as your device could be connecting on the 2. uk I can’t connect to broadband. Slow Speed - Intermittent Signal Issue. I have a hub4 which is in modem mode. The estimated fix date is: 03 NOV 2021 09:00. The claim Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. That speeds recover as the day progresses could be that we. I do not work for VM. My broadband has been awful for several weeks now- usually between 0. My Virgin Media hub is in modem mode, connected to an Asus GT-AX6000 router. Check your broadband speed. This is on WiFi but as a fibre engineer I have. Recently my Hub3 was updated by virgin and my internet speeds have been inconsistent since. To whom it may concern, I have sent this via email to the CEO and COO and have posted a letter of complaint to the Complaints Team. Multiple broadband speed tests over time can show if and when speed fluctuates. Virgin Media has issued a 'hack' to increase broadband speeds (Image: PA) Virgin Media has sent an email out to customers with some advice for boosting broadband speeds for any Internet provider's. My conection only gets used between 9pm and about 12pm, then the p2p gets switched on when I got bed and back off again at about 7. He tested the. Averaging 30mbps. 9 40. Availability of services from other major UK ISPs will differ from Virgin Media’s services. My Virgin Media. 1. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. Check your internet speed with our free broadband speed test. Virgin Media - 1130Mbps, BT - 900Mbps, Vodafone - 910Mbps, TalkTalk - 944Mbps, Sky - 900Mbps, Plusnet - 500Mbps. Re: Virgin Media respond to complaints of slow evening service tbh I dont tend to notice speed issues in my area. Of the biggest providers in the UK, Sky (the owner of Sky News), Virgin Media and EE had the lowest proportion of customers who had not experienced any issues, at 32%, 35% and 37%. I replied that this didn't address my concerns, explained again including the outcome I wanted. Enter 192. Broadband speed statistics found those with speeds in excess of 1GB typically. if I connect over hotspot 4G I get faster speed 15Mpbs read 30Mbps read. Broadband deals. 5. Virgin also offers six fibre speeds, starting with M50, with an average speed of 54Mbps. The best times to game online or make big downloads, for example, would be when connection is fastest. on 09-02-2023 14:38. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. Volt Gig1. 0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 25 331000000 0. I have a Virgin Media hub. Options. I can only conclude this decrease in speed. 23-08-2022 18:34 - edited 23-08-2022 18:36. 8Mbps read. Sincerely, It takes ages to open the virgin media website page, experiencing such on all my connected device. 3. Volt. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. It is worth a try. Reliability. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. Virgin Media has announced its UK fibre-optic broadband subscribers are to receive a free increase in upload speeds -- taking its top-end 50Mbps package's upload speed from 1. Or 0345 454 1111* from any other phone. Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile. nhalks. I'm on Volt M500 Fibre Broadband since Feb 23. How to make a complaint via phone. Or 0345 454 1111* from any other phone. on 06-06-2023 00:04. 9 times out of 10, this fixes the problem. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Alan Martin May 26, 2023. So it seems it’s just over wi-if that the speed is incorrect & been using the Speedtest app. Entertain me; Broadband Deals. Sign in . Even to the extent that I couldn't be bothered to chase them for my often promised compensation for the diabolical previous 4 months. 4Mbps),. So clearly, the Virgin Media Stream box can do a lot – but it’s not perfect on any front. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. Once you submit your complaint you will receive a text message within 48 hours with a case ID 4. Options. 4GHz network which does have slower speed. <link rel="stylesheet" href="/support/help/check-services/styles. Stream from Virgin Media. 6) Yes I use CAT 6. The password is printed on the bottom of the Hub. 28. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive days or more (whether continuously or intermittently during each day), and we are unable to fix the problem within 30 days of you reporting the problem to us, [ [you may have the ri. Customers of Virgin Media. Virgin media mobile internet slow Slow internet compensation . Upgrades & products. Hi My virgin media has been slow and drops to speeds to as low as 10MBps randomly cutting the connections of devices randomly throughout the day. Author. -2. 2. 1K. It used to run fine with 60MBPS via the Pod but now it can be as low as 0. Any higher than 100ms will cause significant lag and make online games difficult to play. How to make a complaint via phone. It looks like an LLD service with a tiny buffer and, hence, wait time. Then I was only getting 6mbp/s download and the same 6mbps upload, donwload speed is max 300kb/s which is unusable! I called up virgin media and the guy changed some settings on his end and reset the router and it went back up to 94mbp/s and 6mbp/s upload which was great. I have had slow speed for 2 weeks. 1 into the address bar of your browser. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. Virgin Media has a rating of 1. getting 1128 mbps to the hub4 however only getting consistent 150 mbps through any Ethernet ports. Virgin Media Reviews, Complaints & Contacts | Complaints Board, Page 3. I now average 10MBps (80Mbps) over OpenVPN using PIA. I should be getting 100mbps minimum and I'm barely hitting 20. Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER‘s subsidiary LilaConnect, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc. 4) One minute it is 600 next minute it is 197 leave it half an hour and it is 279. (edited) xPabloz. Each of your devices have different WiFi standards so can drastically affect speed per device. Hi all, We should have 350mb, which speed tests show we are routinely getting. Virgin Media users report 'total blackout' as many left without internet. Try the info below to find out if there is a service to the Hub issue or a local kit issue. For example, randomly internet pages will not load. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. org. Packet loss, slow speeds, dropping connection. 5. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. Please can someone check that my c. M200: This comes with an average upload speed of 213Mbps. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. I have been having the same problem's over the last few day's to a week, after work's had been completed on my street everything seemed fine, then all of a sudden my speed dropped dramatically from what is was, I was regularly getting around 850-900+Mbps on my 1 Gig Fibre Broadband package, since the work's have finished my. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toExpect the speed to the Hub to match the subscription rate. Speed up your broadband from M350 to M500 for only £6 £3* extra a month for 18 months (£6 thereafter). Broadband, TV and phone deals. I'm getting really bad speeds on my Virgin Media WiFi connection. Jun 09, 2023 10:50 am EDT. This can see latency times become very slow (double or more vs the usual baseline). 2022. A long-running problem on Virgin Media’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. . The speed test has been built to test broadband download speeds up to — and above — 1000Mbps (1Gbps). M50: This comes with an average upload speed of 54Mbps. Community Experts online right now. I also have a new high-speed ethernet cable between both routers. The “citywide” rollout, which. I'm having issues with my broadband, where sometimes the connection is perfectly fine and getting the advertised download speeds, but then at other times I have very slow wifi or no WiFi connection at all in certain areas of the house. 0. |. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. The top complaint among Virgin Media's customers was price increases, with 45 per cent. My mobile network is way faster than my broadband. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Via Wi-Fi I’m getting speeds of c. TV;. Is this a physical fault or just bad luck?Virgin Media want to ensure that you are happy with it’s service and any feedback or complaints whether positive or negative will help improve Virgin Media’s customer services. It's available across their entire network of 16 million premises, making it. Extremely poor broadband service. Hi, I would like to start off this issue I had within weeks and as matter of fact lot of people having issues with Virgin Media slow or losing connection due to time-to-time and I understand its affected due to covid19, but having issues with more than a 1 week is major problem. D01 C9W8on 13-01-2023 12:13. Hi, for this past week I have been having very slow upload speed. The company’s M100 and M200 broadband packages have been upgraded to M125 and M250 packages, respectively. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. The virgin service-status page reliably shows "there are no faults in the area", however if I. Check with your provider to see if it’s fit for purpose. 33 per day until the fault is fixed. By Tim Smith | Monday, June 12th 2023. Go to our service status page. Solved: Hi Everyone. I have a very slow, unstable connection - 30-80mbps and 5-10% packet loss. This speed is ideal for households with Gamers. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). Has been like this for at least over a week. £8p/m extra or included with Gig1 or Volt. I raised a complaint via the online form and I am confused with the answer. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. There are so many wifi specs. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. 168. Virgin Media support: Help, issues and complaints. Channel Frequency (Hz) Power. Upgrade now. A speed test completed on the Asus gives an average of 90 Mbps download and. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. A speedtest will show speeds of around 10mb randomly. A new warning from Virgin Media has revealed why your broadband might be really slow. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Now my upload speed has gone DOWN to 13Mbps. Updated on 13 July 2023. mockridge@virginmedia. on 06-03-2023 17:44. This is an SNR fault. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. I got the full amount plus 2 x £50 goodwill payments. £9. Leave it off for about 10 seconds. 13Gb, over 230Mb faster than BT's fastest broadband plan. Black Friday sale ends on 27th November. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. We would like to show you a description here but the site won’t allow us. At least 30Mbps download speeds in every room or £100 one-off credit. As low as 2Mbps at times, in the evening it’s back to 38Mbps. V6. Virgin Media invests more than £1 billion a year in its ultrafast network. Restarted router multiple times, called the support, and they couldn't find a so. Check out the do's and don'ts, in our Community FAQs. tv and highlights errors in red. Virgin TV 360. Broadband Speed Test; Packages. Date of experience: 14 November 2023. on 16-03-2023 20:46. There are few things that are not quite right. M100: This comes with an average upload speed of 108Mbps. 3 stars. 1. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on their. M50: This comes with an average upload speed of 54Mbps. Virgin Media issues internet advice for customers to get faster speeds 'in minutes' If your Wi-Fi seems to be slowing down, a couple of easy remedies could get it. Email: enquiry@ombudsman-services. Absolutely no change in speed! 3 hours later getting 125/17 so no complaints here. You will be contacted by a member of our Complaints Team. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds of. We are moving to Plusnet where we get 500mb for £35 per month. Reviewers complaining about Virgin Media most frequently mention customer service problems. Open a web browser and go to 192. Step: 03: Let The Virgin Test Speed Results Load And See The Results. 2 Mbps). Our contract says we are guaranteed 107mbs but on a speed test we are lucky to be getting 9mbs which is no better than the non fibre broadband that we had previous. 8Mbps), based on Ofcom UK Home Broadband Performance report ( here – pg 4), measurement period March 2021. 5) Fun upload speed consistently 52 time after time no problem. Typically, extenders are linked through a wired port using an Ethernet cable. To get a full 1Gb, plug a laptop into the Hub4 via ethernet. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Customer complaints-23%: Trustscore: 4. This should settle any sluggishness! TV cabinets, closed shelving… these can all block your wireless signal. Welcome to Virgin Media’s help and support page. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. 404 - Page not found. on 18-01-2022 11:45. As you have found, complaints are commonly closed with a 'resolution' which has little or any bearing. I recently upgraded from 500MB to 1GB. 1 modem mode. 4GHz network which does have slower speed. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. We are moving to Plusnet where we get 500mb for £35 per month. I have had slow speed for 2 weeks. Their 23% Resolve Complaints rating is a cause for concern. TV on the go. 3 stars. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Please see below for a summary of events: Virgin Broadband was fitted at my house on 29th October 2022. Additionally, 535 homes have access to speedy full-fibre symmetric broadband from. It is possible that when a speed test was performed the device was connected to the 2. Please feel free to add other people to the group who. For example when I try to do online shopping when I go to payments - the internet disconnects and I am unable to complete the transaction. The previous broadband from Virgin media. . 400mb but via Ethernet it’s only around 100mb. Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. Virgin Media broadband customers can choose from a range of download speeds, including the budget-friendly M125 plan, faster M250, M350 and M500 plans, and the top level Gig1. Post reboot tested at 4. Find out about Intelligent WiFi Pods. Virgin Media Issues Reports Latest outage, problems and issue reports in social media: Rhiebelle (@rhiebelle) reported 3 minutes ago. Im using a wired Gb connection, not using wifi, and have the 'latest' Hub 5 but still get this poor result, and looking through the messages here it seem to be a. But the majority of people only began to notice it earlier this morning, and the situation is currently ongoing. Boot the PC into Safe Mode + Networking and re-try the speed tests. Posted in Speed. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. Now speed has dropped from 1GB to 200Mb. Use social media to speed up response times. Other computers in the office are working OK. Simply test your broadband service, and if we find an issue we can help with a fix online. We recently signed up for Virgin broadband as it was advertised as a massive upgrade on what we had. We aim to resolve your complaint within 10. The modem keeps resetting quite often (sometimes several times within an hour), and our speed is reported quite low (by fast. My hub is set up in modem mode and I'm connected to an Asus AiMesh system. Discover Virgin Media. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds. I have sent my contract pdf to Virgin 3 times by email and made 3 formal complaints and been ignored. But this morning, your Virgin Media super fast broadband is running very slow and the upload speed is down to 0. karlhiggi. The connection is so poor at times samknows start to run a test. on 09-01-2023 06:19. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. 33 for each calendar day that the service is not repaired. I phoned the technician team and asked. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. Contact your provider 4. Rebooting your modem lets it pick up the best (and fastest) WiFi channel for you. If the pattern continues from other similar slow days we will see the median and mean recover after around 5pm. Amount of compensation. @SGvmedia What is the point of a complaints system if no one actually reads and responds to your questions/issues. Slow internet speeds; Unreliable internet connection; Log waiting times for engineers Virgin Media complaints contacts. The page you're looking for may have been removed, been renamed or is temporarily unavailable.